>> vehicles wheelchairs/scooters home/office sitemap about us FAQ



Click to View Recent Projects







Aquatic Access Pool Lifts


Bruno Independent Living


Convaid Children Strollers


Colours Wheelchairs


Dalton Wheelchairs


Everest and Jennings


EZ Lock Restraints


EZ Stand Lifts


Global Pool Lifts


Golden Tech


Harmar


Invacare Wheelchairs


Liko Ceiling Lifts


Medlift Lift Chairs


Menox Hand Controls


Merits Health


NHTSA


Permobil Wheelchairs


Pride Mobility


Quickie Wheelchairs


Ricon Van Lifts


Roho Cushions


Open Sesame Door Lifts


Star Cushions


Sunrise Medical


Sure Grip Hand Controls


Ti Wheelchairs


VMI Vantage Mobility Vans


High Tech Mobility Frequently Asked Questions (FAQís)


Company Related:

Where is your company located?

High Tech Mobility is in Hueytown Alabama off of Interstate 59 exit 112, located in the former race shop of NASCAR Legends Bobby and Davey Allison, at 141 Church Avenue (two blocks past the Hueytown City Hall offices).

How long have you been in business?

High Tech Mobility has been in business for over 9 years and has been providing customer satisfaction and outstanding personal service for that long. We don't have to advertise, as most of our business comes from satisfied customers and clients that refer others to us to provide solutions for them and there friends at affordable prices. We have a long history of helping provide the most cost effective solution to mobility requirements for those facing physical challenges. We take pride in our work and our record of success in helping others shows it.

Do you have a store near my hometown?

No, but we provide qualified technicians and delivery directly to your home if necessary, so you do not have to go anywhere.

Service Related:

Who will service my product (this pertains to electric wheelchairs and scooters)?

High Tech Mobility will arrange for service within your home setting if necessary (although it might be at an additional cost to do it that way). You would call us at our toll-free number to arrange for such service.

How long will it take to get repairs done?

Depending on the situation, it will take 24 hours to one week to repair your chair. The one week relates to when your chair needs a part which would need to be shipped to our technician from the manufacturer.

Will you ship my product to my home?

In most cases (there are exceptions sometimes) we will provide FREE shipping to your home within the continental United States. For small orders that don't meet the minimum, there will be a shipping and handling charge, but we will only charge you what it cost us to ship the item to you. For orders shipping to Hawaii, Alaska, Canada and other foreign countries there will be additional freight charges based on actual costs. We will be happy to quote the exact, delivered cost on these units.

Will you put it together and show me how to operate it?

With all electric wheelchair and most scooter purchases, the product will be pre-assembled before it is delivered to your home and we will show you how to use it within your home setting.

When will my products arrive?

The arrival date of your product will vary depending on the product and model you select and where you live. Some units can be delivered in only a few days but most take 7 to 10 days.

What if I do not want the product after I get it?

No problem, you have up to 15 days to return the products if for whatever reason it does not fit into your lifestyle. The product must be in the same condition it was delivered to you. You are responsible for the shipping for both directions, and there will be a 25% re-stocking fee charged. Once you have used it we can't sell it as new and we incur that loss, which generally is much greater than the 25% that you are responsible for.

Who would pay the freight for the return?

Freight charges would be your responsibility. If the order is processed and an error did occur that was determined to be our fault, and not yours, there will be no freight charges to the customer.


Payment related:

What forms of payment do you take?

We take all major credit cards and typical forms of payment.

Will you take payments?

We do provide financing options for our customers. See below for details.

Finance Related:

What are the advantages of using the patient financing services? (PFS)

You get a simple, affordable, immediate way to pay for your healthcare product(s) with loans from $800 to $25,000. With a monthly payment plan, our program lets you budget intelligently for the quality products you deserve.

How do I make my payments?

You will receive a statement in the mail each month.

What is the interest rate?

The rate can vary depending on credit worthiness, the amount borrowed, and the term of the loan. Rates go up and down all the time, contact us to see what the current rate is now.

How many payments will there be?

The number of monthly payments depends upon the amount borrowed and you ability to pay. Typically it is between 24 and 84 months.

What happens if I prepay?

You can do so without penalty. Plus if you pay more than required on a monthly basis, you will save even more money by paying off your balance early.

How long does it take to get a decision?

Generally we have an answer within minutes; by applying online you can receive an answer within seconds! After approval the loan process can begin immediately.


Product Related:

Electric wheelchairs

How do I pick out the best chair for me?

Together, we will determine the best electric wheelchair to meet your daily needs, considering your height and weight, your everyday lifestyle, and how often the chair will be used. You can also use our comparison chart to help you make this decision. Also input from your physical therapist and an evaluation is necessary to insure you get the best possible product for your lifestyle.

What is the difference between an electric wheelchair and a scooter?

Electric wheelchairs are power wheelchairs that allow for better turning radius and easier access within the home. They can be used within the home and out.

Scooters are 3 or 4 wheel- powered vehicles that have handle bars and are best used outside of the residence, due to their larger turning radiusís and length.

How steep of a hill will the electric wheelchairs climb?

Most chairs are designed for a 5% grade only per ADA regulations, however, they can handle steeper grades, but usually only for short distances. They aren't made to go up the sides of mountains or over rough terrain. There are other chairs that are made to handle these tasks, ask us and we will help find the right one for you and you and your families lifestyle.

How steep can I place my ramp for me to walk my chair up on?

Typically a six foot ramp is long enough for loading and unloading from a van or truck.

I weigh over 400 pounds, do you have a chair that will fit me?

Yes we do have a chair for someone over 400 pounds.

How will my chair do on dirt and uneven gravel?

All of the chairs our designed for a variety of surfaces both indoors and out, however, some are better for outside usage such as all of the Merit chairs as they have rear wheel drive and are more suitable for outside. There is no need for anti-tipping devices if the chairs are used properly, but they can be equipped with them for a smoother and less dangerous ride if required.

Are batteries included in the price?

YES. Your electric wheelchair will arrive with 2 sealed maintenance free batteries. These batteries are FAA/airline approved and can be used on all forms of public transportation.

Will the chair breakdown and fit in the trunk of my car?

Based on your needs, we do have chairs that will break down for easy transport. However, our lightest piece will weigh 28-32 pounds which might be difficult for you to do this yourself. If you plan on transporting the chair a lot, then we would recommend you get a lift for your vehicle to make your access easier on you and your family.

Do you sell used chairs

Yes we do and we normally have several in stock at any given time. Call us and see what is available now. We also buy used chairs in really outstanding condition to re-sell to those that might need a new or used one.

Do you donate chairs to people who have no insurance and are financially strapped?

No, we are not in a position to do that because of insurance liability issues, however, if you have insurance, we might be able to help you and if you have no insurance then you can contact one of the national or local non-profit agencies and they might be able to assist you in locating one.

What size foot platforms are there?

Standard flip-up and Elevating Leg Rest (ELR's) can get equipped on your chair.

What degree does the seat swivel?

90 degrees left and right, on most chairs.

Are accessories available for my chair?

We sell accessories with the purchase of our products only and each product has a list of the accessories available. Some exceptions include Oxygen Tank holders, Cain holders, baskets for your personal items and convenience items you might require.

Scooters

How do I pick out the best scooter for me?

Together, we will determine the best scooter to meet your daily needs, considering your height and weight, your everyday lifestyle, and how often the chair will be used. You can also use our comparison chart to help you make this decision.

What is the difference between a scooter and an electric wheelchair?

Scooters are 3 or 4 wheel- powered vehicles that have handle bars and are best used outside of the residence, due to their larger turning radiusís and length.

Electric wheelchairs are power wheelchairs that allow for better turning radius and easier access within the home. They can be used within the home and out.

I weigh over 400 pounds, do you have a scooter that will fit me?

Yes, we have the scooters that has a weight capacity of up to 450 lbs. or more.

How will my scooter do on dirt and uneven gravel?

All of the scooters our designed for a variety of surfaces both indoors and out, however, some are better for outside usage than others, otherwise known as a Power Motor Vehicle. (PMV) Let us take the time to show the different models and capabilities that they have and determine the one that best fits your needs.

Are batteries included in the price?

YES. Your scooter will arrive with the number of necessary sealed maintenance free batteries. These batteries are FAA/airline approved and can be used on all forms of public transportation

Do you sell used scooters?

Sometimes, it depends on if we have any in stock or if someone has one they are trying to sell. Call us and we will tell you if we have any in stock.

Are accessories available?

We sell accessories with the purchase of our products only and each product has a list of the accessories available.

Lift chairs:

What is the difference between the Luxury line and the Comfort line?

Both chairs are well manufactured chairs. The real difference, besides cost, is that the Comfort line is more economical than the Luxury line. An analogy would be to compare a standard car like a mid-sized Toyota to a full sized Cadillac. Not everyone can afford a Cadillac, or would choose one even if they could afford it. It is all a matter of personal taste and convenience. Choose the one best fits your financial situation or the image you want to project to those around you. Different people have different needs or wants and we try to accommodate both attributes, that's why it's important you talk to us prior to making an important decision like this one. We can recommend what will work the best for you at the least cost for you. High Tech Mobility isn't out to sell you the most expensive item, only the one that will satisfy your requirements and budget the best. That is why we don't have to advertise. It's also why we get so many referrals from satisfied customers and so many repeat many customers. We pass those savings along to you. It works for everyone that way. Doing the right thing the right way is always the best policy and we work hard at doing it the right way.. We are committed to you and your satisfaction.

What is the difference between the model numbers?

The main difference is the size of the chair. They range from petite to extra large. The model numbers may differ in features slightly but the again the main difference is just the size of the chair.

How do I pick the best lift chair for me?

Together, we will determine the best lift chair to meet your daily needs, considering your height and weight, your everyday lifestyle, and how often the chair will be used. We have comparison charts to help you make this decision.

Can I choose the color and fabric?

Yes, there are numerous colors and fabrics to choose from. We have color charts for the lift chair that you have chosen and will assist you in obtaining what you want.

If I receive assistance for a lift chair what are my chances to receive Medicare help and a Scooter or a Medical Driven Power Chair.?"

Medicare will cover a portion of your lift chair if you submit the receipt to them, however this portion is minimal. With the current Medicare policies and codes in place, it is best for you to pay out of pocket for a lift chair. If your condition might worsen quickly, because it is hard for Medicare to approve you for a Power Operated Vehicle (POV) scoot or wheelchair if you are physically able to use a lift chair.

Does Medicare cover lift chairs?

Medicare may cover a portion of your lift chair if you submit the receipt to them, however you should be advised that this will be minimal at best. Do not expect full reimbursement for the lift chair or anything close to that that. We would rather you know right now and not be disappointed or expect something that may not happen. We try to be straight with our customers at all times. That is important to us.

Manual Wheelchairs:

How do I pick the best wheelchair for me?

Together, we will determine the best electric wheelchair to meet your daily needs, considering your height and weight, your everyday lifestyle, and how often the chair will be used.

What is the difference between a transport wheelchair and a lightweight wheelchair?

You can not self propel a transport wheelchair, you must have someone push the chair from behind. You however, can self-propel our lightweight chairs as well as have someone push you in those.


141 Church Avenue · Hueytown, Alabama 35023 · swsegw@bellsouth.net
Office: (205) 491-2109 · Fax: (205) 491-7772· Toll Free Sales: 1 877 791-2333
Copyright © 1998-2004 High Tech Mobility